Practice with Purpose
- Prepare thoroughly – Consider your key points, anticipate reactions, and choose an appropriate private setting.
- Start with positive intent – Begin by explaining that your feedback is meant to help the person grow and improve.
- Use the “sandwich” technique sparingly – While starting and ending with positives can soften the blow, make sure the important feedback isn’t lost in the middle.
- Be specific and factual – Focus on observable behaviors rather than personality traits. “When you interrupted during the client meeting” is better than “You’re too aggressive.”
- Use “I” statements – Frame feedback as your perspective: “I noticed…” or “I felt…” rather than making accusatory “you” statements.
- Provide clear examples – Concrete situations help the receiver understand exactly what you’re referring to.
- Listen actively – After delivering feedback, pause and give the person space to respond. This shows respect and helps ensure understanding.
- Focus on the future – Discuss specific actions that can be taken to improve rather than dwelling on past mistakes.
- Check for understanding – Ask the person to summarize what they heard to ensure your message was received as intended.
- Follow up – Schedule a future conversation to discuss progress and provide ongoing support.
Leave a Reply